Privacy Policy
ENGLISH ONLY
By entering our website jetitnow.com or using our mobile application JETITNOW, JetItNow may collect information about you and use them. In this Privacy Policy we use the term “Jetinow” (and “we”, “us” and “our”) to refer to the head office of Jetinow (a simplified joint-stock company) registered at 231 rue Saint-Honoré, 75001, Paris. The terms "You" and "your" refer to you, the user.
Please take a moment to read the following privacy (hereby referred to as the “Data Privacy” or Privacy Policy”) which explains how we collect, use, maintain, disclose, and transfer information collected about You across our website (“the website”) and application (“the application”), or when interacting with us by mail, telephone, email or other electronic messages, over social media platforms or with our advertising and applications on third-party websites, applications and services.
Before using our Services, please read this Policy carefully as you immediately agree with it by accessing our Services. Our policies and practices in terms of information collection are fully detailed below and if you do not agree with them all, your choice should be not to use our Services.
Your privacy is important to us and JetItNow is committed to do everything to protect any personal visitors’ and members’ personal data. Jetinow ensures its compliance with European and International regulations.
As our information practices may evolve with time and be effective upon posting on the Application and the Website, and although we will make appropriate effort to communicate any changes to this Privacy Policy to You, we encourage you to periodically review this page. The date below shows when the Privacy Policy was last updated. This Policy may evolve with time, and we encourage you to check it periodically as a continued use of our Services after this Policy has changed will be considered as an acceptance of those changes.
If you do not want your information collected used or disclosed as described in this policy, you should not provide us your information at all.
If you have any questions about this Policy, please contact us by email at
Legal age of use
Please note that the use of our Application and Website is prohibited to children under the age of 16. If you are a child under the age of 16, you must not use the Application or the Website and especially not provide any information about yourself, including, but not limited to, your
name, address, telephone number, email address or any screen name or username you may use to us.
Due to the nature of our services, JetItNow may collect and maintain travel information about children under the age of 16, to provide adequate Services and transportation to members and their guests, or when requested by aviation or security and safety regulations.
The collection of information about children known to be under the age of 16 is in no instance used for any marketing or promotional purposes. We use the information collected about children known to be under the age of 16 only to provide services.
We will only disclose personal information about children under the age of 16 to protect the safety and security of members, or if the law compels it, for example within the scope of a court order or subpoena.
Any received or collected information that we will find to be from a child under the age of 16 without verification of parental or guardian consent will be deleted. If you believe a child under your guard has communicated us any information about himself without your consent, you may contact us at
What kind of information do we collect about you and how do we collect it?
We collect information directly from you as you provide it to us.
We collect information from third parties such as public records search services and other business partners.
We collect information automatically, as you navigate through our Website and Application (equipment, internet connection, details of services you request and/or your search queries on the Application, usage details, geolocation, IP addresses and information collected through tracking technologies such as cookies)
For a registration, we collect from each user his or her full name, email address and phone number. For customers who use our Services and become “members” we collect, in addition to that, credit card number and other payment information, address, passengers’ name(s) and date(s) of birth, and copies of government-issued identification (driver’s license, passport…). to further customize the user’s experience by developing a “member profile”. This member profile might contain information related to yourself such as favorite airports, services, catering, and any relevant information you might have provided us with to organize your flight(s).
We collect Information that may concern you and the additional passengers travelling with You such as name, address, email address, telephone number, credit card and other payment information such as bank account information, date of birth, government-issued identification
number (social security number, national identification number, driver’s license number passport number…) and personal characteristics (collectively “personal information”).
We may also ask you for information when you enter a contest or promotion we sponsor, and when you report a problem with the Application or the Website.
We collect information related to you that cannot, individually, permit to identify you, such as geolocation, medical or health information (which enable us to provide you with individual travelling services regarding disability accommodation, food allergies…), information obtained from third parties such as public records searches (civil and criminal court records, credit history...)
We collect information that you may provide to us by emailing, texting, or contacting us with any electronic messages for us to organize and fulfill specific requests. Please note that we will maintain records and copies of your correspondence if you contact us in any manner (including by mail/courier, email, text, or other electronic messages), and of your responses to client satisfaction questionnaires and surveys that we might ask you to complete to ensure the quality of our services and for marketing research purposes.
We collect information you provide to the Careers section of the Website, where you can apply for a job at JetItNow. The personal information that you provide on that section, such as resume, education, employment history, skills, licenses and certifications, recommendation letters, etc., are only used to evaluate your qualifications and determine whether we are interested in scheduling an interview.
Please note that we will retain your information for as long as necessary to fulfill the purposes for which we collect it (the “Storage”). The storage period has a duration of five years from the time that the information is provided by you or collected by us. We will extend the Storage period of your personal information in case the law requires it or for accounting, auditing, and other internal administrative and support functions.
What about automatic data collection?
It is possible that we may collect information about your equipment, browsing actions and patterns as you interact with our Application and Website using automatic data collection:
We collect details of your visits to the Application and Website such as Resources that you access and use on the Application and Website, Traffic data, logs, and other communication data. We use information about your mobile device, computer and internet connection, IP address, operating system, browser type and device type to provide you with the most up to date application and features. We may also use these technologies, including behavioral tracking to collect information about your activities over time and across third-party websites or other online services to improve our services.
We use IDs that are unique device identification associated with a mobile device. By adjusting the settings on your mobile device, you can limit device ID tracking. However, with limited device ID tracking, you may be unable to access the Application or certain features in the Application.
We use Geolocation Tracking to collect information about your geolocation for it allows us to calculate charter fare, find you relevant charter options, determine the closest airport you might depart from, and to provide you with the best JetItNow and JetItNow’s partners Services, notifying You if Services are available near. The GPS (global positioning system) chip contained in your mobile devices uses satellite data to calculate your geolocation. If you disable location tracking by turning off the location feature in the settings on your mobile device, you may be unable to access certain features in the Application.
We use Web Beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that are small electronic files contained in pages of the Website and the Application which allow the Company, for example, to count users having visited pages or opened messages, to record the popularity of certain contents and to verify system and server integrity. If you decide to disable some web beacons by adjusting the settings in your browser or email settings or by installing browser add-ons, you may be unable to access the Application or the Website or certain features in the Application or the Website.
We use Server Logs that are log files (or several files) automatically created and maintained by a server to track activities performed. They cannot be disabled by users.
The statistical data we collect automatically may include personal information, also, we may maintain it or associate it with personal information we collect in other ways or receive from third parties to improve our Application and our Website and to offer more customized experiences. This enables us to estimate our audience size and usage patterns, store information about your preferences, allowing us to update the Application, the Website and Services according to your personal interests, speed up your searches, and recognize you when you return to the Application and Website.
About Cookies
We use cookies that are small files containing small amounts of information which are downloaded to the devices (computer, tablet, smartphone) you use when you visit our Website or Mobile Application. A cookie contains data such as your identifier, the website name and some numbers. Your browser sends back the cookie to the website every time you revisit-it, enabling it to “recognize” you and your devices. Cookies are only used to offer you the best experience of our services and cannot read off data on your hard drive, nor read cookies files created by other websites.
Cookies are only used to offer you the best experience (by remembering your language and/or flight destination preferences) of our services and cannot read off data on your hard drive, nor read cookies files created by other websites. Cookies are widely used to make platforms work,
or to work more efficiently, as well as to provide information to the owners of the platform. Cookies may tell us, for example, whether you have visited our Website or Application or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.
There are two main categories of cookies:
First party cookies are used only by Jetinow and served directly by JetItNow to your computer or mobile device to recognize it as You revisit our Website or Application.
Third party cookies are served by a third-party service provider on our Website or Application. They can be used by the service provider to recognize your computer or mobile device when it visits other platforms. Third party cookies do not have access to your personal information stored with us. They are most used for platform analytics or advertising purposes.
JetItNow only uses:
Essential Cookies to provide you with services available through the Website and Application and to use some of its features, such as access to secure areas. Secure login accounts and other services you have asked for would not be possible without these cookies.
Functionality Cookies that serve a variety of purposes related to the presentation, performance, and functionality of the Platforms. They enhance visitors’ experience and enjoyment of the Platforms as some of these cookies enable visitors to specify language, destination, or other platform preferences.
Analytics Cookies that are used to collect and aggregate information (not allowing to identify any individual visitor) about how visitors use our Website and Application. These cookies give information about the number of visitors to our Website and Application, the platforms that referred them to our Website and Application and the pages they visited on our Website and Application. We use this information to help run our Website and Application more efficiently, to gather broad demographic information and to monitor the level of activity on our Website and Application.
Cookies are used to deliver adverts more relevant to you and your interests, to limit the number of times you see an advertisement as well as to help evaluate the effectiveness of advertising and promotion. Content sharing and Social Network cookies enable users to share pages and content through third party social networking and other platforms.
You can set your cookie preferences by changing your browser settings so that cookies from our Website and Application cannot be placed on your computer or mobile device. To do this, follow the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" facility) which will guide you through the process.
For further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit allaboutcookies.org and youronlinechoices.eu.
If You have not adjusted your browser setting so that it will refuse cookies, our system will continue to use them as you log on to our website.
If you refuse to accept cookies by adjusting the settings on your browser or mobile device, you may be deprived from accessing certain parts or functionalities of our Application and Website or certain features in the Application or the Website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gapoptout
About third-party servicers
As you navigate on our Website or application, advertisements, or other contents may be served by third parties as advertisers, ad networks and servers, content providers and application providers. As you use the Application or the Website, these third parties may use web beacons, cookies and/or other tracking technologies to collect information about your activities over time and across different websites, applications, and other online services, or they may associate the information they collect with your personal information to provide you with interest-based (behavioral) advertising or other targeted content. Since we do not control these tracking technologies or how they may be used, this Policy does not cover the use of third parties’ tracking technologies. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
How do we use your information?
Our primary goal in collecting information being to provide you with the best experience possible when using Services, we may use your information to contact you about our own and third parties’ goods and services that may be of interest to you. Information that you provide to us or that we collect, including any personal information is always used to improve Services and your experience of them through:
A better access to the website and the application and a better presentation of them.
A better communication (including e-mails) in accordance with your communications preferences about products, services, contests, promotions, and other forms of direct marketing availability of jetitnow and jetinow’s partners services but also about changes to the application and the website.
Better ways of providing you with notices about your accounts including for billing and other administrative purposes such as order confirmations.
Better maintain of the interconnection of your JetItNow accounts on multiple devices.
Better ways of providing you with the most up to date application and features by optimising operations, allocation of resources and assisting with troubleshooting.
Better ways to maintain the integrity of the data that is collected stored and used by preventing fraud and other prohibited or illegal activities.
Better ways of evaluating candidates applying for job positions at Jetinow.
Better ways to fulfil special enquiries, services, and requests.
A Better historical, statistical and/or research data basis to conduct market research and understand how our Website and Application are used so that we can continuously improve them, our services and other offerings.
We may use your information to deliver telemarketing messages using automated means. As you provide your phone number during the registration process on the Website or via the Application, you authorize JetItNow to deliver automated telemarketing messages, including but not limited to pre-recorded voice messages and text/SMS messages. You are not required to provide consent to receive automated telemarketing messages as a condition of purchasing JetItNow ‘s Services. To revoke your consent to receive automated telemarketing messages as described in this section, please send us an email at
When do we share your information?
As described in this Policy, the Company may share aggregated information that includes non-identifying information and log data with third parties, mainly for industry analysis, demographic profiling and to deliver targeted advertising about other products and services. We do not rent or sell your personal information with other people or non-affiliated companies. We share personal information about you with other people or non-affiliated companies under the following circumstances:
Personal information that we collect or that you provide may be disclosed to contractors, service providers and other third parties who provide services on our behalf such as third- party companies and individuals who perform or facilitate Jetinow’s Services (e.g., aircraft operators, food and beverage providers, catering providers, services contracted on your behalf through our advisors, etc.); process payments; collect, store and retrieve your personal information; perform public records searches (e.g., civil and criminal court record, credit history, etc.); host our job application process; perform services related to the Application and the Website (e;g., hosting services, maintenance services, database management; analytics and improvement of features, etc.). To obtain information on the identity of third parties that process personal information that we collect, or you provide us, please contact us at
Personal information that we collect or that you provide may be disclosed to our subsidiaries and affiliates, providers of professional services (for example, outside legal counsel or accountants).
Personal information that we collect or that you provide may be disclosed to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe may be of interest to you.
Personal information that we collect or that you provide may be disclosed to specific individuals. For example, if you choose to use our referral service to tell a friend about the Application or Services, we will ask you for your friend’s name and email address and we will automatically send your friend a one-time email inviting him or her to download the Application.
Personal information that we collect or that you provide may be disclosed to any third party that would purchase, or to which we would transfer, some or substantially all our assets and business, in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information about visitors and members who use the Application, the Website or Services is among the assets transferred. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.
Personal information that we collect or that you provide may be disclosed to comply with any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
Personal information that we collect or that you provide may be disclosed if we believe disclosure is necessary or appropriate to protect the rights, property or safety of the Company, our customers, or others. This may concern exchanges of information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Personal information that we collect or that you provide, may be transferred, if you are located outside France, outside the country or territory where the information is collected into France and/or into other jurisdictions for storage and for customer support purposes or for other purposes described in this Policy.
Personal information that we collect or that you provide may be transferred to, stored, and processed in any country or territory where one or more of our affiliated companies or third- party service providers are located or maintain facilities. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy and will make sure that our service providers have adequate data protection in place.
How to access, edit, delete or transfer your personal information?
The only way to delete your personal information is to delete your user account, which may result in cancellation of your membership. You have the right at any time to ask for access or deletion of any personal information that you have provided to us and that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information by sending us an email at .
Please be aware that:
we may not accommodate a request to change or delete information if we believe that the change would cause the information to be incorrect.
we may not accommodate a request to change or delete information if we believe that it would violate any law or legal requirement.
copies of your User Contributions may remain in cached and archived pages or might have been copied or stored by other users of the Application or the Website once you have deleted your User Contributions from the Application or the Website.
Security and confidentiality
Please note that your password is strictly confidential and must not be shared with anyone. Once you have chosen a password to access to the Application or the Website, you are responsible for keeping it confidential. We invite you not to give it in public areas as well as on public areas of the Website and Application like message boards as it may be viewed by other users.
You may publish or display (hereinafter, “post”) information Jetinow social networks accounts and/or on public areas of the Application or the Website or transmit information to other users of the Application or the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Application or the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Please keep in mind that any transmission of personal information is at your own risk. We could not be held for responsible for circumvention of any privacy settings or security measures.
Indeed, although we are committed to protecting the personal information we collect with implemented measures designed to secure them from accidental loss and from unauthorized access, use, alteration, and disclosure, the transmission of information via the internet is not completely secured and we cannot guarantee the security of your personal information
transmitted to the Application or the Website. If any breach likely to result in a risk to your rights was to happen, we woud inform you without undue delay.
Contact Us
Thank you for reading This Policy!
Feel free to contact us at if you have any questions or comments about this Privacy Policy or if you wish to access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.